why is it that 2 times out of three my phone calls to scotia ends in the poor agent saying ‘i must apologise for the inconvenience but’
and then they insert some bull shit like
-that system was phased out
-that system was changed
-that is only available between some ridiculous hours
always ALWAYS its some garbage that has caused some stress and inconvenience that could have been avoided if Scotia merely communicated with it’s customers
Like now, i write a cheque and send it through, bearer get there…apparently them not using those cheques anymore
call scotia…we must apologise for the inconvenience but from time to time we do change the leaves
now, rass hole scotia,,,when yu a send me me statements and bills every month, yu never think yu coulda slip a little note in there to say hey, don’t try using your cheque for anything, in nuh valid again?!
me go inna me staff account history…or where my staff account history should be, because one of the tiefin work man dem a claim dem nuh get money weh dem get
lo and behold
i’m sorry for the inconvenience but we phased out that service
me: were the clients notified?
them: we’re sorry for the inconvenience, but no they were not told, the new system should be up in few months
me: will the feature be available then?
them: we’re not sure
me: and what should we do until then
them: well in some cases we can get it from our system
me: how far back?
them: a few months
me: well what about all the histories i have been requesting for the past three years, where are those?
me: because now that it’s been phased out they’re all gone. i had them on the system
them: well from time to time the system will purge
me: well i’ve never been told that by an agent, ever, so i havent printed to3000 pages of report
them: well i must apologise for the inconvenience caused, someone should have notified you <–this is where i begin to ask myself WHO. since i have called and spoken to this same agent like 20 times and she’s never seen fit to update me…who
me: of course.
sort out yu fuckin self
me a reach me wits end wid yu
yu have contact number and probably e-mail fi everybody inna di bank
yu have money fi a print poster fi a advertise every jesus christ ting. yu print four different poster fi advertise car loan
and poster wid woman a jump over debt
yu can plaster box wid flyer fi advertise cricket mascot drawing competition
and mek so much entry form me one can get 5
make a flyer.,…print it on plain white printer paper..and tell people when you are changing their shit
put a note at the bottom of the online banking page….to tell people about changes to the online banking system
don’t just have your staff offer some shitty consolation prize to people when they call in pissed
and by the way i requested the histories 3 weeks ago.
i still have NOTHING
YOU ARE MAKING ME SICK
get your act together
you are one of the world’s leading banks, stop acting like a patty shop